Last updated: 30 October 2026
This policy explains how Nuvinova handles information when you browse nuvinova.com, place an order or contact support. For a privacy question or request, email hello@nuvinova.com.
Information we collect
- Orders and support: your name, email address, telephone number, billing and delivery addresses, purchased items, order totals, delivery choices and messages you send us.
- Manual wallet payments: the provider selected, payer wallet account supplied by you, Transaction ID, order payment status and any receipt or evidence you choose to provide. We use these to match and review the transfer. We never ask for your wallet PIN, OTP or provider login.
- Existing accounts: account details and order history if you use an existing account. Guest checkout is available; new customer registration is not currently offered.
- Technical information: connection and security data such as IP address, browser, device information and request logs, along with the session data needed to operate the store.
- Order attribution: first-party session information such as referring website, entry page, campaign parameters including UTM tags, device/browser information and session page views may be associated with a placed order to help us understand its source.
How we use information
We use the information needed to operate the cart and checkout, review payments, confirm and fulfil orders, arrange delivery, handle cancellations and returns, answer support enquiries, protect the store against misuse and maintain business records. We use order-attribution information to understand where orders originate.
We do not subscribe you to promotional messages simply because you browse or buy. Where you separately opt in to marketing, we may keep your contact details, consent and communication preferences for that purpose. You can withdraw marketing permission or unsubscribe without stopping essential messages about an existing order.
Cookies and sessions
WordPress and WooCommerce use cookies or similar session identifiers to remember your cart, connect you to the right checkout session, maintain a login if you use an account and support store security. The store also remembers country/currency choices. Blocking these cookies can prevent cart, account or checkout functions from working correctly.
WooCommerce order-attribution cookies hold session-level source and visit information. When an order is placed, relevant attribution details can be saved with that order. These are distinct from an advertising platform’s tracking pixel.
At the date above, no advertising pixel, web-push marketing SDK or email sign-up popup is active on this storefront. If optional marketing technologies are introduced, their use and the relevant choices will be explained before they are used.
Country and currency detection
Our server may compare your connection IP address with a locally stored DB-IP country database to suggest a country and currency. The country lookup does not send the visitor’s IP address to an external IP-lookup service. You can change the country selection; the billing country supplied at checkout determines the applicable checkout currency. Manual wallet availability also requires an eligible Bangladesh billing and delivery destination and a BDT order. Delivery charges depend on the delivery destination.
Who may receive information
Authorised staff use customer information to run the store and support orders. Information needed for those tasks may also be handled by our hosting, website infrastructure, email and media-delivery providers, delivery partners and professional or technical service providers. Images and videos can generate normal requests to the host delivering them, including basic connection and browser information.
A delivery partner needs the recipient’s name, address and contact details to deliver an order. A wallet transfer you make in your provider’s own app is also subject to that provider’s practices. Our manual payment form does not log in to your wallet or send a PIN or OTP to a provider.
We may disclose information where needed to meet a legal obligation, respond to a lawful request, resolve a dispute or protect the store and its customers. We do not sell customer information or provide order information to advertisers for their own marketing.
Retention and security
We retain information for as long as reasonably needed to fulfil orders, support returns and disputes, protect the service and meet applicable record-keeping obligations. Retention can vary by the type of record; deleting an account does not necessarily remove records that must be kept for those purposes.
Access is limited to people and services that need it for their work. We use reasonable safeguards, but cannot promise that internet transmission or storage is completely risk-free. Please protect your account credentials and never email us a PIN, OTP or account password.
Your requests and choices
You can ask us to review, correct, provide a copy of or delete personal information associated with your account or order by emailing hello@nuvinova.com. We may need to verify that the request relates to your own information. Some records may need to be retained for an outstanding order, dispute, security need or applicable obligation.
You can manage cookies through your browser and withdraw any separate marketing consent. This store is intended for adults; please do not submit personal information or place an order if you are under 18.
Policy updates
We may update this policy as the store and its services change. The latest version and its update date will appear here. See our Contact page for support and our Terms & Conditions for the rules that apply to orders.