For Nuvinova order support, delivery questions, returns or privacy enquiries, email hello@nuvinova.com.
Help with an order
Please include your order number, the email address used at checkout and a brief description of the issue. For a damaged, faulty or incorrect item, include clear photographs of the item and packaging where relevant. Keep the item, packaging and delivery label until we explain the next steps.
You can ask us to review an unpaid order, a submitted payment reference, a delivery issue or a cancellation request. A cancellation request does not guarantee that dispatch can be stopped.
Payment support
Use only the personal receiver account and exact total shown on your own Nuvinova payment page. Manual bKash, Nagad and Rocket transfers use Send Money. A Transaction ID is reviewed by the store before payment is confirmed.
Never share a wallet PIN, OTP, account password or provider login with us. If you already transferred money, include your order number and Transaction ID, and do not make a second transfer while the first is being checked.
Returns and other questions
Read our Refunds & Exchanges before sending anything back. Support will provide the return instructions and appropriate return address for your order; please do not send an item without those instructions.
For information about delivery charges, currencies and order acceptance, see our Terms & Conditions. For information about customer data and privacy requests, see our Privacy Policy.